An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

A Zoho Community Learning Initiative

Hello everyone!

This is an announcement for Zoho Desk users and anyone exploring Zoho Desk.

With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI companion works behind the scenes.

AI isn't just a buzzword; the technology does have the potential to transform the way we work. From quick grammar checks to managing timelines, automating repetitive tasks, detecting customer sentiment and urgency, and even recommending the right resources from Knowledge Base or articulating responses, AI helps to make customer service smart and intuitive.

In Zoho Desk, AI is a responsive assistant that helps you make your ticketing smarter and helps you stay ahead. It's time to explore how AI works under the hood: how it senses context, chooses the right actions, and enables you to deliver timely, relevant support without the stress of missed SLAs or escalations.

Let’s dive into the tipping points where AI reshapes service workflows and enables smarter decisions because no one likes tripping on overdue tickets or facing escalations.

Get ready for an exclusive learning on AI in Zoho Desk.

Here's to threes!

3 Distinct Dates | 3 Topics | 3 Unique Agendas

AI in Zoho Desk

August 12 | August 26 | September 23

Session 1: 4:30 AM GMT | 10 AM IST
Session 2: 3:30 PM GMT | 9 PM IST
Link to Register: AI in Zoho Desk

Note : This three-day workshop is free to attend.

There will be two Sessions on each of the three days to accommodate different time zones.

Date	Title	Agenda
August 12, 2025	Using AI to Predict and Detect Issues	Automatically tag tickets based on content Zia Notifications Anomaly detection AI suggestions for ticket fields View all AI insights and trends in one place
August 26, 2025	Generative AI and Answer Bot	Understand customer tone, sentiment, and key topics Get quick ticket summaries Writing assistance to help agents write clear responses Generative AI to draft replies
September 23,2025	Zia in Automation	Extract Predict Generate Trigger actions based on customer sentiment

Best Regards,

Lydia | Zoho Desk.