When a user enters the phrase "gift vouchers" into the chatbot as their first message, the bot responds in French, even though:

• The default bot language is set to English

• The user's browser language settings are set to English

• All translate settings in Chrome are disabled and set to English only
  

• The fallback/default language remains English

However, if the user first enters "Hello", the bot responds correctly in English, and subsequent messages (including "gift vouchers") are also handled in English.