Ask the Experts 22: Scale up your customer support with integrations & extensibility

Ask the Experts 22: Scale up your customer support with integrations & extensibility

Hello everyone!

The foundation is set.
Build the beams. Raise the pillars. Set the walls.
The Zoho Desk architecture stands tall.


 
Let's discuss integration within Zoho Desk, extensions from the Marketplace, creating connections between Zoho Desk and other applications, and all the features available in the Developer Space.
 
Join us in this text-based discussion: share your experiences on building and using the extensions for your service, creating integrations, and expanding the capabilities within Zoho Desk.
Talk with us about the successes, hurdles, and opportunities you've discovered while working with API calls, marketplace holders, and integrating tools like CRM, chats, or calls.

This episode focuses on:
  • Building and using marketplace/custom extensions
  • Exploring the Developer Space
  • Working with APIs and marketplace holders
  • Integrating with third-party tools under categories like agent productivity, telephony, sales, and projects
  • Real-world use cases to amplify your customer support
Whether you're coding custom functions or simply trying to streamline integrations, this is your chance to ask questions, share experiences, and get live insights from experts and fellow users around the globe.

Get the conversation going 

Start conversing in the comments below this post. You can write about your use cases, your experiences, queries, and challenges relating to integrations, extensions, connections, functions, APIs, and webhooks in Zoho Desk.
This is a text-based discussion. Drop your questions in the comments. Our experts will respond to you right here.
No registration required.
Let’s explore how to turn Zoho Desk into a powerhouse for your support team!

You won't want to miss this: Here's some news for Ring Central users and the ones exploring on integrations: 
We've got special guests from RingCentral this time.
We're excited to bring to you two special guests from RingCentral, Matthew Ludwig, Senior Solutions Engineer and Luis Vargas, Partnerships Manager, as panelists.
Make the most of this opportunity to bring your questions and get clarifications about integrating RingCentral with Zoho Desk. They are here to help you make the walk with RingCentral simpler for you.

Matthew Ludwig
Matthew Ludwig, a Senior Solutions Engineer has been with RingCentral for nearly nine years. He solves business challenges to improve outcomes for major clients and is a global subject matter expert for CRM integrations like Zoho.

Luis Vargas
Luis Vargas, Partnerships Manager has been with RingCentral for over three years, driving growth through strategic partnerships. After leading top-performing SDR teams, he now manages alliances with major franchise networks, associations and integration partners.

Get ready to meet the experts from Zoho Desk and RingCentral at this month's Ask the Experts session.
We've got the spotlight on
Integrations and extensions in Zoho Desk


Connect from anywhere

 

31

July 2025, Thursday

8:30 AM – 4:30 PM GMT

2:00 PM – 10:00 PM IST

10:30 AM – 6:30 PM CEST

2:30 PM – 8:30 PM GST

6:30 PM – 2:30 AM AEST

1:30 AM – 9:30 AM PST


Experts on this topic will be live during this time slot and will respond to your questions in the comments section below this post.
Like all of our previous episodes, we look forward to having an engaging conversation with you.  Get started by posting your questions; Like & Follow this post to receive notifications and stay updated on the latest activities.
We'll be looking forward to hearing from you during the session.
Lydia | Zoho Desk  



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