Ask the Experts - Zoho WorkDrive

Ask the Experts - Zoho WorkDrive



Hello all, We are excited to host the Ask the Experts session on July 18, 2024 between 2:00 PM – 7:00 PM IST.

Whether you're just starting to use Zoho WorkDrive, or if you've been with us for a while, this session is an amazing opportunity to discuss and clarify your questions about content collaboration and management. You can also learn from the questions of other WorkDrive users and hear our panelists' insights.

Want to setup webhooks using custom apps?
Have trouble with migrating content to WorkDrive?
Need your questions about TrueSync clarified?
Want to back up your content?
Have any specific feature requests?

You can go ahead and ask your questions right away as comments below; our Product experts will address them live from 2.00 - 7.00 PM (IST) on the July 18 for 5 hours straight.



Looking forward to a great interactive session!

Note: This is not a webinar, but a live Q&A session. Leave your questions in the comments section below and our product experts will respond to your comment. Users outside the IST and GMT time zones can leave questions in the comments section below and our panelists will answer them at the scheduled time.


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