Attention: Hold on '2-Year Data in Analytics - Reports' Early Access | Zoho Desk

Attention: Hold on '2-Year Data in Analytics - Reports' Early Access | Zoho Desk

Dear Community,

We recently initiated early access (in phases) for a closed group to the "2-Year Data in Analytics - Reports" feature. This expands your ability to generate reports spanning a two-year period, addressing a longstanding limitation in Zoho Desk. Driven by user requests, this enhancement aims to provide greater flexibility and support across all platforms.

Acknowledgment:

We truly appreciate the invaluable feedback and support received from the users who were part of the early access group. Your insights have been instrumental in refining this feature before its full public release. Your participation has helped us identify key areas for improvement, ensuring we deliver a more robust solution that meets your needs.

Technical Challenges:

While the initial feedback has been positive, we have encountered significant technical challenges related to performance and scalability. Addressing these issues is crucial to ensure a seamless user experience. Despite our efforts to manage these challenges during the early access phase, we regret that we may not be able to continue offering the early access service.

Temporary Suspension:

In order to focus on resolving these technical challenges and to prevent any potential disruptions in user accounts, we have made the difficult decision to suspend the early access of this feature. This pause will enable us to implement necessary improvements, ensuring a more robust and reliable experience when we resume it at a later date.

Next Steps:

We understand the disappointment this may cause for those eagerly anticipating this feature. We are sorry that this happened. Rest assured, our team is committed to resolving these issues swiftly and reopening the feature with enhanced performance and usability. 

For Further Assistance:

If you have any questions or require assistance regarding reports created during the early access phase or encountered errors, please contact our support team at support@zohodesk.com. We are here to assist you with any concerns or inquiries.

Thank you for your continued patience and understanding as we work to deliver an enhanced and fully functional version of this feature soon. 


Best regards,
Zoho Desk Team



      • Sticky Posts

      • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

        Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

      • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

        Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

      • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

        Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

      • Zoho Desk Cheat Sheet For The Year-End

        Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

      • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

        Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions