Attributes disappearing from Item Groups / Items

Attributes disappearing from Item Groups / Items

Hello,

Very happy with the support and products, however we have a problem that I suspect is a bug.

Our website is deeply integrated with your products and depends on properties in your API to function properly, for instance "attributes" for item groups which allows you to generate variations of a product.

Yesterday I discovered that when I was editing our products that the attributes had disappeared. Not sure exactly what we did which triggered this to happen but I suspect either:

  • It happened when we tried to import items groups in Zoho Inventory, or;
  • When we changed the item name.
You you please explain if this is expected behavior or if this is a bug. Are attributes depended on the name, i.e [:item_group_name ]-[:attribute_name_1]/[:attribute_name_2]... ?

We need to understand this better as our integrations are depends on these values being consistent.

Thank you and best regards,

Stefan