Campo avanzado Zoho CRM deshabilitado en Zoho Forms

Campo avanzado Zoho CRM deshabilitado en Zoho Forms

Buenos días, tengo el siguiente escenario.
He creado un formulario que tengo mapeado con Desk, al rellenar el formulario entra un nuevo Ticket..
Me gustaría agregar una función de auto-completado si el usuario es cliente.
He probado agregar el campo avanzado Zoho CRM en el formulario, pero me aparece deshabilitado (está desmarcada la función).

Entonces... ¿hay alguna opción para desbloquear ese campo? ¿O cuál es la alternativa para no tener que volver a completar los datos del formulario, cuando el usuario es cliente?

Muchas gracias.





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