cannot access my Zoho Boox account

cannot access my Zoho Boox account

We are Mecca Food Industries Company
We were registered in the Zohobox program and we paid the fees with the identification number 150000063689
For days, I have not been able to access my account. I changed the password and a verification number was sent to the company’s email, which is  (info@makkafood.com)
Unfortunately, a new trial page was opened for me with a new identification number, which is 150000042458

Please address the problem and open the old HashSpy activated for one year with the number 15000063689