Creating a Zoho Helpdesk Form

Creating a Zoho Helpdesk Form

Good day, 
So, the following workflow is what we want done in our Zoho desk. We created a form in Zoho Forms (that contains attachments), we want to integrate it with Zoho Desk. There are several problems with Zoho Desk integration (mandatory fields are name, but you can only select either first name or last name from the form fields). The other issue is that you can't add the attachments or the PDF snapshot of the form. I've tried various ways of making it work (through integration, email, zapier) but I always get to the point where either I can't add the attachments or I can't set the email correctly. Do you have a way of performing this workflow? 


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