CRM - New user Mobile access Error: USER_NOT_ACTIVE

CRM - New user Mobile access Error: USER_NOT_ACTIVE

CRM - New user Mobile access Error: USER_NOT_ACTIVE 

i have integrated the CRM with Google apps and tried to access via android app mobile. it says 

Error while:
authentication. (USER_NOT_ACTIVE).

however I am to login via http://crm.zoho.com