Customising Zohidesk portal default widgets

Customising Zohidesk portal default widgets

Hello,
I'm wondering how could I customise the default widgets such as "popular topics", "popular articles" using CSS or to make the tiles at the bottom match the ones that I made in the picture attached. I have made some custom widgets and edited them with CSS to look modern, but the prebuilt widgets I can't seem to edit the look of.




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