Deleted tickets are showing up in a SQL query

Deleted tickets are showing up in a SQL query

I'm trying to write a query that shows me all tickets that are missing a time entry, so I can make sure the agents are logging their time accurately. My script is:

  1. SELECT "Request ID", "Ticket Owner Name", "Created Time","Department Name"

  2. FROM "Tickets"

  3. LEFT JOIN "Time Entry" ON "Time Entry"."Request"  = "Tickets"."ID"  LEFT JOIN "Agent" ON "Agent"."ID"  = "Time Entry"."Agent"

  4. WHERE (MONTH(Tickets."Created Time")  = MONTH(Curdate())
    AND YEAR("Created Time")  = YEAR(CURDATE()))

  5. AND "Executed Time"  is NULL
However, this report this pulling in deleted tickets and I can't find an identifier that would indicate a ticket has been deleted. Help or thoughts appreciated!


      • Sticky Posts

      • Announcing Zoho Analytics 6.0 Beta!

        We are delighted to open up the next major version, Zoho Analytics 6.0 Beta! The new version comes packed with a wide range of functionalities for all persona, namely business users, data analysts, data engineers, and data scientists. Zoho Analytics team

      • What's New in Zoho Analytics - August 2024

        Hello Users! We are back with the latest updates and enhancements made to Zoho Analytics. Keep reading to learn more about them. Connect to the data hosted in the cloud without allow-listing the IP addresses Utilize Zoho Databridge to connect to the data

      • We are coming to your city! Zoho Analytics Community Meetup

        Hello, business leaders and data enthusiasts! We are delighted to announce that registrations are now open for the ZUG meetups, and we can't wait for you to be a part of them. Our in-house analytics experts are geared up to lead discussions on constructing

      • Zoho Analytics: 2021 Look Back

        As we start a new year in 2022, here's some of our top moments from 2021. Zoho Analytics in 2021

      • [Customer Talk] PREMO Group's Analyst Interview at Zoho Day 2022

        Premo Group, a 50 year old Spanish Manufacturing Company, has been our long-standing customer with #ZohoAnalytics. They've been using our platform for their end-to-end, unified business analytics solution.  Hear more from Claudio Cabeza, Director at PREMO