Department Selection in Zoho Desk Webforms

Department Selection in Zoho Desk Webforms

Dear Zoho Desk Support Team,

We are writing to request an enhancement to the webform builder functionality within Zoho Desk.

Currently, when a customer submits a webform, the ticket is automatically created under a predefined department.

To improve ticket routing and management, we propose adding a department selection field to webforms. This would allow customers to choose the appropriate department when submitting a ticket, ensuring that the ticket is directed to the correct team from the outset.


By implementing this feature, Zoho Desk can enhance ticket management efficiency and improve customer satisfaction.


Thank you for considering this feature request.

Sincerely,

Ram


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