Desk vs FSM

Desk vs FSM

Anyone using the two together?   Not sure what’s the best way to make our workflow.  

Usually we ticket for everything we do in our company.  In this case do we ticket for remote calls/services (that require no onsite visits ) and use FSM for just onsite calls.   

Right now. If we need a onsite from the ticket.  We just create a event.  Then we log the time and bill same with remote work. 

It seems like desk and FSM overlap on some things.   Curious to hear what the zoho devs say on best practices when it comes to tickets and work orders



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