Downgrading Subscription from Yearly to Monthly

Downgrading Subscription from Yearly to Monthly

On 7/30/2010 I upgraded my account to the standard zoho invoice plan. When the upgraded processed I was charged the yearly fee instead of the monthly fee.

I have called you all 3 times since 7/30 requesting the my account be changed to monthly instead of yearly and that the extra funds withdrawn from my account be refunded.

I've been assured several times that this would be taken care of in 72 hours and it has not.

I NEED THIS TAKEN CARE OF ASAP!!!!

The invoice # is INV-139517