ERROR CODE 554 - rejected due to spam URL in content

ERROR CODE 554 - rejected due to spam URL in content

Hello, I'm attempting to send an email to a customer support staff member. We've already had quite a bit of correspondence from these same accounts, not sure why this error would come up? Do I now need to whitelist this email address (and how do I do that)? I am emailing from the same location I always have.

Only other reason I can think of is inside the text body I included a personal gmail address. Test emailed that address and it delivered no problem, so spam alert is unlikely that. Ticket below:



This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.

EPanjoj@bethpagefcu.com, ERROR CODE :554 - rejected due to spam URL in content



Reporting-MTA: dns; mx.zohomail.com
Arrival-Date: Tue, 24 Jan 2023 13:21:01 -0500

Original-Recipient: rfc822; EPanjoj@bethpagefcu.com
Final-Recipient: rfc822; EPanjoj@bethpagefcu.com
Status: 554
Action: failed
Last-Attempt-Date: 24 Jan 2023 18:21:04 GMT
Diagnostic-Code: rejected due to spam URL in content


Received:from mail.zoho.com by mx.zohomail.com
    with SMTP id 1674584461234752.5616432544534; Tue, 24 Jan 2023 10:21:01 -0800 (PST)
Message-ID:<185e5030f9b.ad33ba3349917.4154601443955908493@ecoav.shop>
Date:Tue, 24 Jan 2023 13:21:01 -0500
From:Danny <info@ecoav.shop>
To:"EPanjoj" <EPanjoj@bethpagefcu.com>
Subject:Secure Emails with Support Staff Not Working
Content-Type:multipart/alternative;
    boundary="----=_Part_158087_620053446.1674584461211"
User-Agent:Zoho Mail


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