Dear Users;

Please check all your stuff about SalesIQ and Desk if you collect feedbacks through chat. If you think you are very good at welcoming and satisfiying customers accordingt to DESK reports. Im sorry but YOU ARE WRONG.

SalesIQ feedbacks are not correctly synchronised to Desk. If your customer gives your agent a sad face; you will see it Happy on Desk. So all your reports from DESK are rubbish. We had this issue on web chat, desk team said it was solved but none of the data are updated on historical data. You are on your own if you dont have any local partner. Yesterday we faced the same problem on Mobile.

By the way, Mobile and  Web chats work so differently from each other ; so in SalesIQ you will really think how you will evaluate which chat is closed / missed  v.s They work differently. No service is standart so be careful if you consider them both same. 

Best Regards.