Final Reminder: Discontinuation of Older ASAP Widgets and Mobile SDK Support

Final Reminder: Discontinuation of Older ASAP Widgets and Mobile SDK Support

We launched the new ASAP Help Widget last year, introducing a unified and enhanced experience. Since then, older configurations have been placed in read-only mode, with all major updates and improvements built exclusively on the new version.

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As part of this transition, Zoho Desk will officially phase out support for the older ASAP web widgets and certain Mobile SDK versions effective August 25th.

This is a final follow-up for customers who have not yet migrated to the new ASAP Help Widget.

Click here to view the list of unsupported Mobile SDK versions and migration steps.

To avoid any functional discrepancies or disruption, we strongly recommend moving to the latest ASAP Help Widget at the earliest.

Regards,

Hareesh
Zoho Desk