Hi all,

For several reasons, I do not want to use the two-way sync between CRM and Desk. Instead, CRM syncs with DESK (one-way) but I want a trigger in the Desk Contact that allows me to create a new contact in CRM. Account is a mandatory field in Desk Contact and it's coming from CRM through sync.

I'm detecting a checkbox value in Desk Contact and create a contact in CRM under the account from the field in Desk Contact.

In mapping fields, however, I see that AccountID for Desk and AccountID for CRM are not the same. 

So I inserted a FETCH ACCOUNT instance where it's asking me to map Account Name and Account ID. Using AccountID from Desk, however, I am getting the same erroneous results as without the FETCH.

So, clearly - I am doing something wrong here. Can someone point me in the right direction?

JV