For Log a Call, "Call Type" menu needs more options, like "Left a message" and "Received a message".

For Log a Call, "Call Type" menu needs more options, like "Left a message" and "Received a message".


When logging phone calls,  the "Call Type" menu is locked and only has 3 choices.  Outbound, Inbound, and Missed.  Since it is not limited to only IN or OUT, then it should have more useful options other than only "Missed".  It is a locked system field.  It would be great if we could edit the choices, but if not, add some. 

When you log an outbound call now,  it forces you to use a Outgoing Call Status of "Completed".  But,  if you just tried to call  or left a message, you did not "complete"  the phone call.   OK, you can put "left a message" somewhere else, but it messes up reporting for KPIs: actual calls where you talked to someone, vs just attempted to call  or left a message or received a message. 

At a minimum,  "Call Type" should allow for logging calls other than the 3 current types. 

Please add:
  1. Left a message
  2. Received a message
  3. Attempted
  4. Other
See the screenshots of current menus attached. 

Alan Lee
Import/Export/ Integration engine for Zoho CRM 






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