Forward - no Ticket Number

Forward - no Ticket Number

Hello,

when I send an email to Zoho Desk via Reply or Reply All, the ticket number is in the subject line. But if I use forward then not. Is there an option to change this? We often forward e-mails and a reply to this will of course create a new ticket because the ticket number is missing.

Or should forward be used for something else?

Regards
Florian


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