Free Webinar Alert! Managing Desk tickets from Zoho Workplace

Free Webinar Alert! Managing Desk tickets from Zoho Workplace

Dear Zoho Mail Community,

Hope you're all doing good and staying safe!

We're glad to announce the Free Webinar on Managing your Zoho Desk tickets right from Zoho Workplace and its applications.

Join the webinar to learn about the tight integration of Zoho Desk with Zoho Workplace!




Click here, to register!



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