Get Ready for In-Person Meetups Across Asia-Pacific this April 2025

Get Ready for In-Person Meetups Across Asia-Pacific this April 2025

Hello to our vibrant Asia-Pacific Community! 

We are thrilled to bring our Zoho Desk Experts to your cities!
 



What's more special than meeting in person? 
This is your chance to:
  • Connect directly with our experts
  • Address your concerns firsthand
  • Discover new opportunities
  • Share your valuable experiences
Get to meet our experts coming to address your concerns, discover opportunities, and learn your splendid experiences in person. 
Plan Ahead! Secure Your Spot!
Click on the registration link to book your seats in advance. 
CITY
DATE
TIME
REGISTRATION LINK
Kuala Lumpur
April 22, 2025
10:00AM -1:00 PM
Singapore
April 24, 2025
10:00AM -1:00 PM
Manila
April 28, 2025
10:00AM -1:00 PM

Our experts aim to cover the following topics during the meetups.
  • Branding & Department Management 
  • Omnichannel & Self-Service Strategy 
  • Boosting Agent Productivity
  • Personalization & Automation 
  • Extensibility & Integrations 
  • Intelligent Support with AI & Automation
  • New Releases in Zoho Desk 2025
But that's not all! Our discussions go beyond just topics; we're open to expanding our discussions further, diving into new ideas and fresh perspectives beyond the set topics.
Let's meet, share, and explore the magic of elevating customer support experience. 

Meet the Experts Heading Your Way



If you have any questions, please type them in the comments below. For questions, please mail dhivya.ashok@zohocorp.com
Looking forward to meeting with you in your city, collaborating and leaping beyond. 
Regards,
The Zoho Desk Team


      • Sticky Posts

      • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

        After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics which
      • Zoho Desk Community Meetups 2019 - Canada

        Hey there! Are you making the best use of Zoho Desk? Do you think meeting and learning from other Zoho users in your city would help? If yes, then Zoho User Group Meetups is the right place for you! We're happy to announce our first Zoho Desk User Group
      • Join us in Mumbai for our first Zoho Desk Community Meetup!

        Hi everyone, We're hosting our first ever community meetup in Mumbai and we'd love for you to be part of it! Whether you're a long-time customer looking to sharpen your skills, or a new customer looking to learn more about Zoho Desk, this meetup is the

        • Recent Topics

        • [Important announcement] Zoho Writer will mandate DKIM configuration for automation users

          Hi all, Effective Dec. 31, 2024, configuring DKIM for From addresses will be mandatory to send emails via Zoho Writer. DKIM configuration allows recipient email servers to identify your emails as valid and not spam. Emails sent from domains without DKIM
        • Column letter from number

          Hello, I am trying to select a cell and i have the column number. How do i do this or is there a way of getting the letter from the number? Thank you
        • API credit COQL COUNT

          The docs describe API credits in COQL from the LIMIT perspective: https://www.zoho.com/crm/developer/docs/api/v8/COQL-Overview.html When using aggregate functions such as `COUNT` or `SUM`, is that billed as 1 API credit?
        • Trigger a Workflow Function if an Attachment (Related List) has been added

          Hello, I have a Case Module with a related list which is Attachment. I want to trigger a workflow if I added an attachment. I've seen some topics about this in zoho community that was posted few months ago and based on the answers, there is no trigger
        • Standard Description Field - Can I change label or add dd tooltip

          Is there a way fo you guys to allow the customer to change the label name for the description field in the customer portal when submitting tickets. Or at least allow us to add a tooltip to clarify what description we need from them. I know I can create my own separate multi line description field but if I do that, it doesn't have the nice toolbar with Bold, Italic, Underline, color, font, indent, etc. Can you please allow us to add a tooltip to the zoho standard description field?
        • Weekly Tips : Save Time with Saved Search

          Let's assume your work requires you to regularly check emails from important clients that have attachments and were sent within a specific time period. Instead of entering the same conditions every time—like sender, date range, and attachments included—you
        • Remove 'This is an automated mail from Zoho Sign' in footer

          Hi there, Is it possible to remove or change the text under the e-mail templates? I can't figure out how to do that: Would love to hear from you. Kind regards, Tristan
        • How can I link Products in a Deal Subform to the Products Module

          Hello, I have a pricing subform on our Deals page and use a lookup field to associate a product with each line. I want to be able to look at a product page within the Products module and see a list of the deals connected to that product. I have this working
        • Organize and manage PDFs with Zoho PDF Editor's dashboard

          Hello users, Zoho PDF Editor's dashboard is a one-stop place to upload, sort, share PDF files, and more. This article will explore the various capabilities that Zoho PDF Editor's dashboard offers. A few highlights of Zoho PDF Editor's dashboard: Upload
        • Updating records through Zoho Sheets View doesn't update timeline or trigger workflow rules

          I have noticed that when i update a series of record with the zoho sheets view (see here http://d.pr/i/ahnR) it doesn't update timeline history or trigger workflow rules. I am using it in the Deals module. Looking forward for some more info. Denis
        • Passing Info from Function to Client Script

          Hello, I have recently started making use of client script for buttons, allowing me to give the user information or warnings before they proceed. This is great. However, I have never quite managed to pass back any extra information from the function to
        • Automatically Update Form Attachment Service with Newly added Fields

          Hi, When I have a Form Setup and connected to a 3rd Party Service such as OneDrive for Form Attachments, when I later add a new Upload Field I have to remove and redo the entire 3rd Party Setup from scratch. This needs to be improved, such as when new
        • Cannot get code to work with v2.mergeAndStore!

          Please can someone help me pass subform items into a repeating mail merge table row using v2.mergeAndStore? I have a mail merge template created in Writer and stored in Workdrive. This template is referenced by a custom CRM function which merges all of
        • Drag 'n' Drop Fields to a Sub-Form and "Move Field To" Option

          Hi, I would like to be able to move fields from the Main Page to a Sub-Form or from a Sub-Form to either the Main Page or another Sub-Form. Today if you change the design you have to delete and recreate every field, not just move them. Would be nice to
        • Zoho Payroll for Canada

          Is anyone else having problems getting setup for Canada?
        • Passing the CRM

          Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when
        • Super Admin Logging in as another User

          How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Moderation Update (8th Aug 2025): We are working
        • One Contact with Multiple Accounts with Portal enabled

          I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and
        • Reopen ticket on specific date/time

          Is there a way that we can close a ticket and setup a reopen of that ticket on a specific date and time? (without using the "on hold" ticket option)
        • User Automation: User based workflow rules & webhooks

          User management is an undeniable part of project management and requires adequate monitoring. As teams grow and projects multiply, manual coordination for updating users & permissions becomes difficult and can give way to errors. User automation in Zoho
        • Disable Zoho Contacts

          We don't want to use this app... How can we disable it?
        • Default Ticket View - Table?

          Guys, We mostly use the table view to queue tickets. Maybe I am missing it - but how can I set that view as 'default" for all our agents? Thanks JV
        • Zoho One IS BUGGY

          Here are some things that just don't work: - Disabling applications from certain Spaces - Adding users (probably only for me) - Renaming applications in Zoho One Portal (fixed by now) - Reordering applications in Spaces When I try to reorder: It feels
        • Paid Support Plans with Automated Billing

          We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
        • Merge Fields that previously worked are now giving an Error!

          Saving a URL Link button on the Deal module. The below fields used to save without issue at all, but now produce an error of "URL contains unsupported merge field!" ${Contacts.Mailing Street} ${Contacts.Mailing City} ${Contacts.Mailing State} ${Contacts.Mailing
        • Move email between inboxes?

          Is it possible to move emails from one team inbox to another? We would like to be able to have a single "catch-all" inbox for incoming requests, and then move the email to the appropriate department inbox. I was hoping we would be able to accomplish this
        • Clarification on Zoho Forms 1-User Plan: Multiple Submitters and Approvers

          Question Content (Copy–Paste Ready) Hello Zoho Team, I would like clarification regarding Zoho Forms pricing and user limits. I am planning to subscribe to the ₹700/month (1 user) plan. My use case is as follows: Only 1 person (myself) will create and
        • CRM Cadences recognise auto-responses

          I have leads in a Cadence. I get an auto-responder reply "I'm out of the office..." Normally Cadences seems to know that isn't a real reply and keeps the lead enrolled in the cadence. However, today, Cadences has UNENROLLED a Lead who sent an auto-reponse
        • App for Mac OS X please!

          It would be awesome to have a mail app for Mac OS X that included all the cool features such as steams, calendar, tasks, contacts, etc. Most people prefer native apps, rather than running it through a web browser. I know that we can use the IMAP, CalDAV,
        • Ability to Edit Ticket Subject when Splitting a Ticket

          Often someone will make an additional or new request within an existing ticket that requires we split the ticket. The annoying part is that the new ticket maintains the subject of the original ticket after the split so when the new ticket email notification
        • Facing Issues with Sites Mobile font sizes

          my page renediaz.com is facing issues mobile view, when i try to lower font sizes in home page, instead of changing the size, it changes the line space
        • Zoho Books Payroll

          How am I supposed to do payroll and pay my employees with Zoho Books? I think it's pretty strange that an accounting software doesn't have the ability to perform one of the most common functions in business; paying your employees. Am I missing something,
        • Different Task Layouts for Subtasks

          I was wondering how it would be possible for a subtask to have a different task layout to the parent task.
        • 60 Days Into Zoho - Tiktok Branding Startup -7 Questions?!

          Wsp Everybody I co-own a TikTok Branding / Consulting Startup & have been using Zoho for the past 60 days - Am now looking to make our overall operations & processes more Efficient & Effective! Curious to know how others are using the platform & what's
        • Notifications in Cliq client for Linux

          If I got it right, Cliq desktop client for Linux does not use the generally accepted notification method via org.freedesktop.Notification interface. For this reason, Cliq notifications do not look and behave as all other notifications. Is it possible
        • Canvas templates can now be shared with different CRM organizations

          ----------------------------------------Moderated on 14th February, 2023------------------------------------------- Dear all, This feature is now open for all users in all DCs. To learn more about importing and exporting canvas templates, read our help
        • Unable to produce monthly P&L reports for previous years

          My company just migrated to Books this year. We have 5+ years financial data and need to generate a monthly P&L for 2019 and a monthly P&L YTD for 2020. The latter is easy, but I'm VERY surprised to learn that default reports in Zoho Books cannot create
        • Change Last Name to not required in Leads

          I would like to upload 500 target companies as leads but I don't yet have contact people for them. Can you enable the option for me to turn this requirement off to need a Second Name? Moderation update (10-Jun-23): As we explore potential solutions for
        • Reply to Email for SO/PO

          Hello, We are new to Zoho Books and running into an issue. Our support@ email is our integration user. When our team is sending out PO/SO's we are updating the sender email, but for some reason many of our responses are coming back to our support@ email
        • ZOHO Payroll Canada

          Any plans on the roadmap for Canada?
        • Next Page