Granular Channel Notifications for Zoho Desk Activities in Zoho Cliq

Granular Channel Notifications for Zoho Desk Activities in Zoho Cliq

Dear Zoho Support Team,

We are writing to request an enhancement to the Zoho Desk - Zoho Cliq integration regarding channel notifications. Currently, channel notification settings are universal and cannot be customized based on department.

Proposed Solution:

  • Department-Specific Channel Notifications: Allow administrators to configure different channel notification settings for each department within Zoho Desk.
  • Customizable Event Triggers: Enable the selection of specific events (e.g., status updated, escalated, owner updated) that should trigger channel notifications for each department.

Benefits:

  • Improved Workflow Efficiency: Tailored notifications can help teams focus on relevant activities and reduce noise.
  • Enhanced Collaboration: Relevant updates can be shared directly with the appropriate team through channel notifications.
  • Better Organization: Clearer separation of notifications based on department can improve communication and organization within Zoho Desk.


By implementing this feature, Zoho Desk can provide a more flexible and efficient integration with Zoho Cliq, improving collaboration and communication within support teams.

Thank you for your consideration.

Sincerely,

Ram



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