How can I change the role of an agent? Zohodesk is automatically making everyone "CEO" and there is no field for me to edit that

How can I change the role of an agent? Zohodesk is automatically making everyone "CEO" and there is no field for me to edit that

I have the default "CEO" and "Manager" roles in my account and I know how to add more if need be. However, every new agent that I create is automatically assigned the role of "CEO" and when I click to edit the agent's role, there is no field that allows me to make an edit to that. It's the weirdest thing. How do I solve this?