How to avoid outgoing emails from Zoho CRM from being treated as SPAM/Junk when arriving in an Outlook Inbox?
I just upgraded to Zoho CRM paid version so I could use the Mass EMail feature using a simple email template I prepared. When testing this feature out, I sent emails to my Yahoo, GMail and to an Outlook EMail Inboxes. Yahoo & GMail received the messages fine. I have attached a print screen from my Outlook "Junk Folder" that shows the error message and note that at the bottom of the screen, it is obvioius that ZohoCRM's mail server is noted in the email's header/footer.
BELOW is the last few lines of my test email that shows the following URL that I did not author in my email template, but that is added by Zoho. The line is: <https://crm.zoho.com/crm/www.ParsleyPerformance.com>
DOES ANYONE HAVE ANY IDEAS? I don't want to use Zoho CRM's email if my clients & prospects won't get my emails.
Thanks,
David Parsley
P.S. Below is the bottom of that email.
............
Best regards,
Best regards,
David
David Parsley
President
PARSLEY PERFORMANCE SOLUTIONS
a Profiles International Strategic Business Partner
Employee Assessments & Talent Management Solutions
Office: (813) 440-2054 Toll Free: (888) 332-6409
www.ParsleyPerformance.com <http://parsleyperformance.com/about-us-overview.php>
<https://crm.zoho.com/crm/www.ParsleyPerformance.com>
Moderation Update:
Apologies for the inconvenience.
When a relay server is configured in CRM to handle outbound emails, DKIM signing is not applied from the CRM end. Instead, DKIM must be configured and managed at the relay server level. This is why the emails sent through the relay server are not DKIM-signed.
That said, we will update the help document to reflect this behaviour.
Please note the impact of this setup can vary depending on a specific configuration and environment. Therefore, if you're encountering the same issue, we recommend reaching out to support(at)zohocrm(dot)com so we can investigate and assist further on a case-by-case basis.
For now, we are locking this post.
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