How to customise Contacts views

Hi,

I'm trying to create a very simple custom view of my contacts, with four fields only, in this order:

* Last Name

* First Name

* Phone Number

* Email Address

I also want the list to be ordered alphabetically by Last Name and, when searching by letter, to return Contacts with a Last Name beginning with that letter.

When I create any new view the Last name and First Name field order is ignored; all I get to see is the field "Contact Name" which is ordered (1) by First Name and then (2) by date of creation of that contact.

I'm using ZoHoCRM free version, and unless I can sort out this problem it's very unlikely I'll be upgrading to a paid-for account.

Assistance much appreciated and thanks in advance,

Archie