Hello,

I use Zoho Desk for IT customer support.

I have a list of standard operating procedures (SOPs), including SOPs for onboarding new users, offboarding users, losing a device, etc.

These are lists of tasks to be performed depending on the situation.

How can I incorporate these SOPs into Zoho Desk so that an agent can select the right SOP based on the ticket and tick the boxes for each action completed?

Thank you for your help.