How to prevent agent action if a linked CRM date field is in the past
We have support contact dates. These dates are held in CRM and are linked into Desk.
I want to prevent agents from taking action on the ticket if the support contract date is in the past.
This could be by disabling a button, showing a popup, anything really so long as it gets the agents attention.
What would be a good solution?
Cheers
Kurt
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