How to remove desk-mailer.zohodesk.eu from New Ticket email from address

How to remove desk-mailer.zohodesk.eu from New Ticket email from address

Hi

Can someone advise how to remove the desk-mailer.zohodesk.eu From the auto email.

Both the Agent and Customer email as this email address in the from and it looks very ugly and unprofessional.
I have setup the additional email accounts and custom SMTP settings and these appear to work.

I also went and edited the Email Template
"Acknowledge contact on receiving a new ticket"
"Notify all agents when a new ticket is created"
in the From field and selected the custom email address. But it is still coming through with this

help.desk=DOMAINAME.co.uk@desk-mailer.zohodesk.eu; on behalf of; Help Desk <help.desk@DOMAINAME.co.uk>

replaced actual DOMAINAME with DOMAINAME to avoid spam 

Please can someone advise

Thanks


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