Hi, I want to report on SLA Violation Type. I grouped my tickets on this column. It seems I only get 'Response and Resolution Violation' or 'Not Violated'. The former seems to be given to a ticket if only the Response Time was violated. I would expect that value to only appear if both Response Time AND Resolution Time 

I want to aggregate tickets where the Response Time was violated separately from those where Resolution Time was exceeded. Can this be done?