I have had email templates set up within Zoho CRM now for roughly a year with no problem however very recently some of the templates are either ;
* Showing "rich text" not the email template
or
* The email template shows HTML code either above or below or both the email wording.
I have discussed this with the support team however they have been unable to offer any explanation?
The official line is that they will use their test accounts to confirm whether it is my computer of the CRM system. However i have testing this with 3 different PC's now and get the same results.
Is any one else experiencing these problems? To check send your self an email template but make sure you view the email from outside the CRM software as it look correct from the emails module below leads/customers/potentials.