i keep see there is a connetion issue connecting 3rd party api on zoho when using zia

i keep see there is a connetion issue connecting 3rd party api on zoho when using zia

hi there , i have set up open ai api to zoho zia (copied and pasted to zoho zia) but I keep getting notificaiton "there is a connetion issue connecting 3rd party api on zoho" when using zia on top when click zia and try to type in word there