In the latest version of the Zoho Desk Android app update (v2.6.35), we have brought in support for the IM Reply option within the blueprint transition screen. Now, you can directly reply to IM chats via the ticket's blueprint transition.

Please update the app to the latest version directly from the Play Store or using the link given below:

Should you need any assistance do write to us at desk@zohomobile.com anytime and we’ll be happy to help. You can also submit the feedback within the app(go on to the app settings > select Feedback).

Have a great day!

Regards,

Sneha