Internal Support and Assigning Tickets

Internal Support and Assigning Tickets

I want to set up an Internal Desk Support system. Here is what I need...

  1. We need our internal "Support" staff to be the Ticket Owner
  2. We need to be able to identify who the "Account Manager" is on that client and get emails as part of the ticket. I'd like to assign this to a Zoho User, but the "Ticket Owner" already takes that space up. 
  3. We need to be able to identify who the Client is without involving the client in the Support Ticket.
Any help is welcomed!