I have a unique situation at our company. So I know it might be able to link a ticket to the client account owner from the CRM.

However, is it also possible to link an email field, username or other field in the CRM to a new ticket created in the Support system?

In example:

I have 8 Website designers they each work on there own sites they develop. I would like each ticket that is assigned to a particular contact in the CRM to auto assign the ticket to the Web Designer, when the ticket is created in our Zoho Support department called Website Changes.

Is this potentially possible?

Thanks for all your help and support!

Thomas Pursifull