Issue when downloading a Mail Merged Zoho Writer Document as .docx

Hi,

We are using within Zoho CRM mailmerge to create documents.

This results in a Zoho Writer document. When we try to download as a Microsoft Docx file we get following error:

"Word experienced an error trying to open the file.

Try these suggestions.

* Check the file permissions for the document or drive.

* Make sure there is sufficient free memory and disk space."

Anybody else has this issue?

Please know that everybody using this functionality within this company has the same issue.

Thanks,

Jimmy