Issue with Zoho Books /Zoho Inventory Support Team

Issue with Zoho Books /Zoho Inventory Support Team

Oh my goss! This ticket just got closed without a solution/response?! (attached screenshot) That is so pathetic. I thought I could keep impartially all tickets tracked in your help website. Do I need to track issues raised to zoho support team in a separate app? Also, is this email managers-escalations@zohobooks.com actually meant for a genuine escalation? – I find same people responding from both emails. ☹


This is not first time with me. Has anyone else faced issues like this?


 

From:
Date: Monday, 30 December 2024 at 15:08
To: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re: [## 109792755 ##] WAC of item

 

Hello,

 

It seems like you missed my second query “As we buy and sell, the WAC keeps changing. Where is this tracked? Attached (in previous email) is also inventory valuation report that is missing a column for WAC. Or is it me missing something?” Please could you check this.

 

Thanks,

 

From: Zoho Inventory <support.india@zohoinventory.com>
Reply to: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Date: Monday, 30 December 2024 at 10:48
To:
Cc: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re:[## 109792755 ##] WAC of item

 

 

Answered by
Krishna

Hi there,

Greetings from Zoho Inventory!

Sorry for the delayed response, as per your queries.

1. We would like to let you know that the WAC of the Item cannot be viewed from the overview page of the item.

2. And to know the value you will be able to view the same from the Inventory valuation report. (i.e) If the item is set with the WAC valuation then the asset value that you see here is the inventory valuation report is based WAC. And if the item's valuation is set as FIFO, when the asset value that is shown in report is based on FIFO. And there is no separate column for the WAC or FIFO value)

(And you can click on the asset value to find the list of transactions) 


Thanks & Regards,  
Krishna Rikachand Napolean

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Dear Inventory Support Team,

 

Like we discussed in the chat, please advise:

1.        Where do I see what current WAC of an item is whose valuation method is set to WAC. Attached is overview page of an item – I do not find the current WAC field. Is it located somewhere else?

2.        As we buy and sell, the WAC keeps changing. Where is this tracked? Attached is also inventory valuation report that is missing a column for WAC. Or is it me missing something?

 

Thanks,

 

 

From: Zoho Inventory India <support.india@zohoinventory.com>
Reply to: Zoho Inventory India <support.india@zohoinventory.com>
Date: Friday, 20 December 2024 at 16:49
To:
Subject: Zoho Corporation - Chat with Su

 

 

Chat Transcript

 

 

#7179923

Website :  https://inventory.zoho.com/app/649589654#/reports/inventoryvaluationbyitem?filter_by=CustomDate&from_date=2024-07-01&item_id=811858000059014001&item_name=Test Goods_WAC valuation&rule={"columns":[{"index":1,"field":"item_name","value":"Test Goods_WAC valuation","comparator":"equal","group":"report"}],"criteria_string":"1"}&to_date=2024-12-20

Attended By : Napolean

20 Dec 2024, 4:05 PM

Chat Duration : 00:29:20

 

Chat Transcript

 

 

 

hello again

 

 

Shah

hello again

4:05:07 PM

Napolean

Hi there!

Hope you are doing good.

4:05:23 PM

Subha

for items whose Inventory Valuation Method is WAC, with every next purchase/sales the system calculates WAC. where do we track this WAC as in how they have increased/decreased with time

4:06:15 PM

Napolean

You can try using inventory valuation report or FIFO report.

4:11:23 PM

4:12:32 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.26.50.png - ( Size:115.75 KB )

this is inventory valuation report. i dont see WAC column...

4:12:32 PM

No, If the item is set for WAC then the valuation will be based on the WAC.

And if the item is set for FIFO then it would be based on FIFO.

4:14:09 PM

Subha

yes, i m aware of that. the report screenshot i sent you of is a WAC item

4:14:34 PM

4:16:37 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.29.59.png - ( Size:289.7 KB )

see the method. and also the overview page does not show what is current WAC... am i missing something?

4:16:37 PM

Napolean

In the overview page it would show the valuation method that you have chosen.

4:27:30 PM

Subha

r we connected?

4:28:29 PM

i mean where is WAC?

4:28:52 PM

the actual WAC value of an item. where do i check this?

4:29:33 PM

do you need time to dig my query? you can revert by email later

4:33:38 PM

 

Error! Filename not specified.

 

 

 

 

 





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