Dear Customers,

Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable.

Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values for custom fields.

You can view all the custom fields you have created for each layout, under 'Fields' in your Setup. To access, edit and customize your layouts within Zoho Desk, click on ‘Layouts’ in your Setup and you’re good to go!

Know more about this release here. 

Happy ticketing!

Cheers,

Team Zoho Desk