List segments in Zoho campaigns does not show me the contacts that belong to that segment

List segments in Zoho campaigns does not show me the contacts that belong to that segment

Hi there,

I want to create segments based on industry sector within my mailing list that I sync'd from CRM, but once I have created these segments and added multiple criteria I can't view the contacts within each segment. All it says is "No contacts available in this view".

Now I don't know whether or not my segments actually worked.

How I did this:

1. In Zoho CRM I created custom fields in my Contacts module. These fields are called "primary sector" and "secondary sector" and they are under the "Description" section located in each contact.

      i.e. In a contact, under "Description"     - Primary Sector: RETAIL
                                                                -Secondary Sector: MANUFACTURING

2. Then I went to Zoho Campaigns and chose to sync contacts from CRM to Campaigns. I selected the "Contacts" and sync "All contacts". Under mailing list details I created a new mailing list called "CRM Sync".

3. Next, under "Map your fields", I added the two fields that I created in Zoho CRM step 1. i.e. Primary Sector and Secondary Sector, and created these two new fields in Zoho Campaigns. 

I disabled "Fetch Account Fields" as I didn't think it would be relevant because I didn't modify Account module fields in CRM, only Contact module fields >> is this okay?

4. I then selected under fetch details I selected Sync weekly because I don't want to be running out of syncs halfway through the month. I clicked initiate.

5. When I go to list management I see my new mailing list "CRM Sync" and it says it contains 172 subscribers, which is right.

6. Now I created six segments with two sets of criteria each.
      
     i.e. for RETAIL sector segment, criteria is:      Primary Sector > is > RETAIL
                                                                        Secondary Sector > is > RETAIL

7. However, this is where the problem lies. Under each segment, when I click "Show Contacts" it gives me the message: "No contacts available in this view"

How do I know that my contacts have been segmented correctly? How can I see the contacts contained in each segment?

Please help,
thx



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