Live Chat APi for Chatbot handover
Hi team Zoho,
Is there a Live chat API available? We offer a chatbot tool and would like to integrate with Zoho for live chat (I believe that is Zoho Desk?). One of our clients is requesting the feature so we're exploring the options.
The image below indicates the process. The cloud on the left represents the different channels such as WhatsApp, Messenger, Web etc. These channels are connected to the Flow.ai chatbot tool. When the bot is not able to automate the question there should be hand-off to a Customer Support Tool for live chat.
The Flow.ai - Zoho integration should be able to (1) transfer previous message to Zoho and (2) transfer live chat messages from agents within Zoho to Flow.ai. Is there an API available for these kind of cases. Simply creating a ticket in Zoho CRM would not be sufficient, we're really looking for a live chat solution.
Best
Topic Participants
Stefan
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