Looking for best practices with regards to the formatting of articles

Looking for best practices with regards to the formatting of articles

We are very much struggling with the formatting of articles.

Ideally we document everything in-house and then upload those documents to Zoho Desk Help Center or copy-paste the text into the editor, but bold text no longer looks bold; format of headings disappear, etc.

Please share any best practices so the style of our documentation stays consistent, and we don't loose too much time on all of this.

Also wondering how you easily export articles into one bundle, to turn into a user guide or sth?

Thanks!


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