Looking to build a chatbot connected to salesiq
We dont really have a preference on the platform that is used but I think dialogflow/watson so that it can be deployed over other channels like facebook messenger. Zia skills can be deployed there as well?
Requirements:
Initial customer contact:
Chat with Sales
Book a Product Demo
Chat with Support
Requirements:
Initial customer contact:
Chat with Sales
Book a Product Demo
Chat with Support
Just browsing:
Sales chat -
Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements.
Product Demo - is it possible to embed an iframe in the chat window to the calendar booking link? If not then redirecting to a new window.
Chat w support: launching the zia article suggestions based on their request and matching terms contained in the knowledge base articles (these are stored both in desk and sync to salesiq templates).
If customer is not able to find the appropriate article then forwarding to support dept.
Just browsing -
Forwarding a single message.
Wait X time period and then offer yes/no option to the question "Would you be interested in a product demo?" if yes, then initiate the product demo flow from above.
Above is just a quick summary, will connect more in-depth.
Kindest Regards,
Ian
Sales chat -
Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements.
Product Demo - is it possible to embed an iframe in the chat window to the calendar booking link? If not then redirecting to a new window.
Chat w support: launching the zia article suggestions based on their request and matching terms contained in the knowledge base articles (these are stored both in desk and sync to salesiq templates).
If customer is not able to find the appropriate article then forwarding to support dept.
Just browsing -
Forwarding a single message.
Wait X time period and then offer yes/no option to the question "Would you be interested in a product demo?" if yes, then initiate the product demo flow from above.
Above is just a quick summary, will connect more in-depth.
Kindest Regards,
Ian
Topic Participants
ian
Yaali Bizappln Solns
Sticky Posts
Plug Sample #4: Improve your customer interacting experience by letting Zobot remember your website visitor name!
Hi Everyone! In our Plug sample series, we have another simple yet efficient plug for your Codeless bot builder. Before that, I have a question. Let's say you go to the same coffee shop everyday for your morning coffee. Wouldn't you be happy if the waiter