Mass updating tickets with Tags
We are wanting to use tags as a way of grouping tickets that share similar concerns/problems. We have about 8000 historical tickets that we would like to update the tags for. We would like to use a custom field (existing) for the tag name for these historical tickets. How can we achieve this? Is there a way to write a custom function that could get the custom field value and add a tag with the same name?
Topic Participants
Jay Larson
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How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________