Missed Chats with Sales IQ including Visitor Info
Some things we have notices. When a successful chat has taken place, our customers will receive a chat transcript.
The information includes:
Chat id#
Customers Name
Date and Time
Website that customer came in on
Who attended the chat
Chat Duration
Chat Transcript
A Missed Chat will include - in our case
Visitor Details---
Chat ID# Visitor name
Email
Phone#
Department:
Website they came in on
Date and time
---Visitor Info ---
Any custom fields you set up
---
Available Operators
Busy Operators
Message the customer left.
The area I am concerned about is the Visitor Info section -
It seems that any custom fields we include will show up in the Visitor Info section.
We have a custom field called Validatation:
So Validation will show up in the Visitor Info section if a customer chooses to enter anything into that field.
My Question is this: Is there any way for that info to not show up in the Missed Chat ticket that gets created. Basically that field is only valid when there is someone available to answer their chat. If we miss it that field is no longer needed. What can we do about this?
Any suggestions would help
Topic Participants
Michael J.
Bala R B
Kirish V
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