Missing information when Zoho CRM & Campaigns are synced

Missing information when Zoho CRM & Campaigns are synced

I set up an "immediate sync" option between Zoho CRM and Campaign applications and mapped two more fields, besides the pre-mapped fields (i.e, last name and email). But the sync is not retrieving the data for the custom fields from CRM. I even clicked on Fetch custom-mapped fields but nothing happened. 

How do I fix this?






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