Move a ticket from one department to another without creating the product in both departments

Move a ticket from one department to another without creating the product in both departments

Hello everyone, I am having serious problems with the products. When a customer creates a ticket in a department and selects a product by mistake and we move it to the corresponding department it automatically creates in both departments the product. If you delete the product that was mistakenly created in the department, remove the product name from ALL tickets! We need a solution! Is it really not possible to move a ticket from one department to another without creating the product in both departments?

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