Sometimes our customers and distributors do create tickets (or send emails) which contain more than one incident in them and then also some of the further conversations which are either created by incorrect new tickets or replies to old tickets are being created as combined tickets. In such cases we require to "COPY" the contents of the tickets into separate tickets and merge them into their corresponding original tickets.

The "CLONE" feature doesn't copy the contents (especially the conversations and history) of the ticket but creates an empty "shell" ticket with the same ticket name. The cloning feature forces us to put in the conversation copy of the original ticket into the description area of the cloned ticket which makes it almost impossible to understand the complete conversation and correspondence history of the original ticket on its clone.

Please introduce a "TICKET COPY" feature which enables us to create copies of tickets. You can also introduce a "Copy" option on the "CLONE" feature for us to select between "copying" and "cloning" functions.