Zoho Desk Advanced Analytics

We at Zoho Reports are happy to announce the general availability of Zoho Desk Advanced Analytics integration.  This connector enables Zoho Desk users to easily analyze their help desk data and track their key help desk metrics. 

The Zoho Desk Advanced Analytics connector comes bundled with over 75+ domain specific default reports & dashboards such as agents' performance, customer analytics, deadline complience, satisfaction rating, and much more. You can also create your own insightful reports & dashboards for in depth analysis.  

Not just that, if you are a user of Zoho CRM and Zoho Desk, you can combine data from both the domains for cross functional reporting and analysis. Click here to view a sample dashboard created by blending data from Zoho CRM and Zoho Desk.

Click to learn more about Zoho Desk Advanced Analytics.

Zoho Reports moves from User based Model to Organization Model

Zoho Reports now allows you to manage your account and collaborate with your colleagues and users with a segregated workspace called Organization. The administrator of the organization is allowed to control the permissions, add/delete the users in his organization and manage the subscription of his organization account.

Until now Zoho Reports has been following a User Based Model where each user will be allocated an individual workspace. From now on, the members of an organization can collaborate and use a shared workspace.

Click to learn more about organizations.

Powerful Admin Console interface for Zoho Reports White Label User

As you might now, Zoho Reports offers a powerful Embedded Analytics and White Label Solution for independent software vendors, solution developers, consultants etc., to quickly implement a ready-made BI and analytics solution into their product/service offering. 

White Label users can now manage their White Label settings through a powerful administrative console from within Zoho Reports.

To access the administrative console,

• Click the Settings link in the top right corner of your white label account
• Click the Rebranding tab

Click to learn more.