New Features rolled out on July 10, 2023

New Features rolled out on July 10, 2023

Advanced Analytics for LiveAgent



We are happy to announce the Advanced Analytics connector for LiveAgent. It enables you to probe and identify bottlenecks within the support process, take measures to solve recurring problems, and optimize resource allocation within the help desk team.

This connector comes with more than 30+ IT & help desk domain specific reports and dashboards to help you jumpstart your analysis. Click here to learn more.

Custom Role - User Management


Zoho Analytics now offers Custom Role Management, allowing you to create personalized roles tailored to meet your specific requirements. The pre-defined roles which were available before, might not have fulfilled all your needs. With this new feature, you can design custom roles that align precisely with how you want your organization's data, reports, and dashboards in Zoho Analytics to be shared amongst your diverse set of employees (and sometimes even partners and clients).


Embedding Tableau reports in a Zoho Analytics Portal



You can now embed reports from the Tableau BI application to create unified portals for your organization's business needs. Having a unified portal improves collaboration, promotes centralized accessibility, and makes it easy for C-level executives to make robust business decisions.

What-If Analysis over Forecast data



Now, Zoho Analytics allows you to apply What-If Analysis specifically to forecasted data alone, rather than applying it to the entire report as before. This update provides more focused and targeted capabilities for conducting What-If Analysis in Zoho Analytics.

Add Ask Zia-generated Reports to Dashboard

As you know, you can have natural language conversations with our AI Assistant Zia and get reports instantly. You can now drag and drop these Ask Zia generated reports into dashboards with ease. 

SQL Query Grammar Based Suggestion



Creating query table is now made easier with SQL Query Grammar Based Suggestion. Zoho Analytics provides suggestions for keywords, table & column names as you type your query. 


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